Policies

Help us help you better

Hello! Welcome to Mynd Matters. We are so glad you found your way here.We understand that a lot of thought and hesitation has gone into this decision. We value your decision to take therapy and congratulate you for taking the first step in self discovery and growth. We recognize the uncertainty, questions and hesitation that comes with this choice. In order to be fully present and do the best that we can for you, in our hourly sessions, we have crafted certain policies. These are carefully thought and articulated keeping your and your therapist's mental health in mind. We request you to kindly go through them and adhere to them. Thank you.

Appointment & Cancellation Policy

There will be strict confidentiality of the conversation had with the therapist and information will not be shared without informed consent from the client except in the presence of a risk of self or other harm.
Advance online payment is mandatory prior to consultation
Cancellations made upto 48 hours prior will be fully refunded.
Upto 24 hours prior , we would be able to accommodate a request for only rescheduling the booked appointment. No cancellation can be accepted post that.
In the case an appointment is rescheduled by the patient or by the therapist the same appointment policy will be applicable to the new session slot.
No refunds will be made on missing of an appointment.
The Client understands that the therapy session will last 50 min & if he/she is late to the appointment, he/she will still have to end the session at the allotted time.
Let us work together with mutual respect & sensitivity.
The therapist reserves the right to request a rescheduling of the appointment in case of emergency.
We request you to kindly not argue regarding last minute cancellations for ANY reason as the appointment policy would be strictly followed irrespective of the reason for cancellation.
12. By clicking accept, the client is agreeing to the above stated terms & stipulations regarding the services he/she shall receive.